I booked a return ticket to Delhi-India for my wife through a travel agent who work for a travel agency. Due to Medical reason my wife could not travel and we cancelled the tickets. We followed up with Airlines with document support to get the refund. The Airlines sent the refund to the travel Agency. Now its been 2 months my travel agent is lingering things and not giving clear picture of refund. Once he said the travel agency is shutdown in Chicago, he will contact Newyork office. Some day after he said travel agency is management is changed, they are checking if check was received ? He is now saying talk directly to the travel company as they have not received the check from Airlines. Today he said, he is no more working with travel agency now and should not be contacted. Also he has still not sent contact info of travel agency.
Please advice !