Duties and Responsibilities:
Provides end user support and consultation on both incoming and outgoing data productions. Works extensively and directly with client managers, clients (including attorneys, paralegals, and investigators), IT personnel, and support staff.
Creates and manages databases and work spaces, including managing accounts, creating layouts and conducting searches, coordinates the importing and exporting of data, and serves as liaison between end user and IT personnel. Prepares productions and trial materials, and consults with end users to help them effectively cull, search, and use the data.
Provides troubleshooting support and end user training (both formal and informal) on applications such as Relativity, Nexidia, CaseSoft suite, Brainspace, Legal Files and Practice Manager.
Provides recommendations for optimal formats for use in litigation support tools and for downstream tasks.
Manages and tracks all support activities.
Responsible for designing, implementing, and overseeing end-user support for a large organizational component employing a broad spectrum of applications and hardware. Responsible for designing, directing, and evaluating the effectiveness of the entire program. Oversees all aspects of user and system documentation, training, communications, budgeting and staffing. Proactively seeks improvements to products, technologies, and approaches, and independently provides recommendations to client managers on the best ways to make applications available, and on which packages might be best suited for particular needs or the existing technical environment.
Experience using, supporting and training users on the following application: Relativity.
In-depth understanding of eDiscovery protocols and specifications.
Excellent attention to detail, and ability to perform tasks accurately and quickly.
Ability to meet deadlines and prioritize tasks according to client requirements.
Customer-focused, congenial, professional attitude for working on site with government clients.
Requires at least seven years of experience in providing direct support to end users of computer applications, of which at least three years were spent supervising a team providing such support. Must have experience actually setting up an end user support program. Must be an expert user of the applications supported; must have in-depth knowledge of the network, telecommunications, and operating systems environment being supported. At least two years of experience in automated litigation support very strongly preferred. An Undergraduate degree is preferred.
Experience using, supporting and training users on the following applications: CaseSoft Suite, Nexidia, Legal Files, Brainspace, Practice Manager, and additional litigation software tools.
Experience supporting IT systems in a federal government environment.
Understanding of government IT security requirements.
Trial support experience.
Law Degree or paralegal certificate.
At least two years of experience in automated litigation support is very strongly preferred.
What We Can Offer You:
- We’ve been named a Best Place to Work by the Washington Post.
- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
- We offer competitive benefits and learning and development opportunities.
- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
- For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
Req #: 223037
Location: Washington, DC US
Job Category: Information Technology
Security Clearance: Public Trust
Clearance Status: Must be Obtainable
CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.